Return Policy

At Creamy Fabrics, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help you with a straightforward return and refund process.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Return Eligibility & Conditions

Due to the personal nature of shapewear and intimate garments, strictly enforced hygiene standards apply. To be eligible for a return:

• The item must be unworn, unwashed, and unused.
• The item must be in its original condition with all tags, labels, and hygiene seals intact.
• The item must be in its original packaging.
• You must provide a valid receipt or proof of purchase.

3. Exceptions / Non-Returnable Items

Certain items cannot be returned for hygienic and safety reasons:

• Clearance or final sale items.
• Items showing signs of wear, usage, stretching, or perfume/body odor.
• Gift cards.

4. How to Initiate a Return

To start a return, please contact our support team at contact@creamyfabricsshapewear.com within 30 days of receiving your order. Please include:

• Your order number.
• The reason for the return.
• Photos or video if the item is defective or damaged.

If your return request is accepted, we will provide instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs

Unless the item arrived damaged or defective, the customer is responsible for paying shipping fees for returning the item. Shipping costs are non-refundable.

6. Refunds & Processing Time

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will automatically be processed to your original payment method within 5–7 business days. Please note that your bank or credit card company may require additional time to post the transaction.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your order is defective, damaged, or if you received the wrong item, contact us immediately at contact@creamyfabricsshapewear.com so we can evaluate the issue and make it right.